Cloud and SaaS providers

Build the operational foundations for rapid growth and exceptional customer experiences

saas operations
saas operations

Overview

From transforming the sales value chain and customer service to gaining fast access to performance and finance insights, Genpact combines its industry knowledge and skills with data and digital technologies to help cloud and SaaS providers grow.

Featured solutions

Explore how SaaS and cloud providers work with Genpact to establish robust operations and customer experiences and embed data-led insights across their organizations.

Boosting sales to small and medium-sized businesses (SMBs)

SMBs face a number of challenges that cloud and SaaS providers can address. See how your business can create new opportunities and increase sales with our suite of services.

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Supply chain planning

A transformation framework for integrated sales and operations planning. It saves you money, mitigates supply chain disruptions, and highlights top-line opportunities and risks.

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Building resilience in the experience economy

Every organization is an experience-led organization or must reinvent itself to become one. See how you can make experience your company's North Star.

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Deep insight from Cora Finance Analytics

Improve decision-making with advanced analytics and data science. See how Cora Finance Analytics uses a persona-based approach to get the right insight to the right person at the right time.

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Make customer renewals and success soar

Your customer renewal rate is a clear indicator of your company's health. Our end-to-end solution enables your business to transform customer retention.

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Build resilience with an agile FP&A function

Financial planning and analysis (FP&A) teams are superheroes in the face of uncertainty, but only if they have integrated business planning, analytics on demand, and scalable operating models.

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Why Genpact?

We're committed to helping our clients make the biggest possible impact on the world.

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Revenue-boosting contract management for a cloud computing firm

We cut revenue leakage by cleaning up contract management and data quality. Now the sales team can boost performance and efficiency, too.
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Transforming the sales crediting experience

We redesigned the user experience for a high-tech company's sales-management system so sales agents could receive proper credit for their work.
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Fast seamless renewals quotes for a Fortune 500 firm

Accelerating renewals turnaround times enhanced the customer experience for this software and services firm.
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How we think

Use the insights we've gathered from our work with companies around the world to transform your organization, improve the customer experience, and grow.