Cloud and SaaS providers

Transform the sales value chain and customer engagement with AI and data-driven insights

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Dropbox cuts its procurement cycle by 50% and counting, with Genpact and ServiceNow. Read the case study

Your partner for SaaS and cloud operational excellence

Our work with SaaS and cloud providers builds strong foundations for growth and customer satisfaction. We work closely with these companies to improve their sales processes, deliver outstanding customer service, and provide data-driven insights that supports informed decision-making.

Your challenges, our solutions

Solutions
Services

Customer Renewals Management

Reduce customer churn and boost sales with a bespoke suite of products and services

Genpact Growth Assist

Supercharge growth with an AI-powered solution that aligns sales with marketing activities

SMB Sales Enablement

Boost sales to your SMB customers with analytics, and smart processes

Customer Care Services

Utilize AI-powered care for happy, loyal customers

Sales and Commercial Services

Accelerate customer success and loyalty through data-driven marketing and sales

Sourcing and Procurement Services

Rethink procurement to boost profits, strengthen relationships, and fuel innovation

Real value for our clients

Explore how we embed new business models and add value for cloud and SaaS providers.

View all case studies

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Growth

Revenue-boosting contract management for a cloud computing firm. Read more

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Growth

Fast, seamless quoting for a Fortune 500 firm. Read more

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Generative AI accelerates growth for a global cloud provider. Read more

Growth

Revenue-boosting contract management for a cloud computing firm. Read more

Growth

Fast, seamless quoting for a Fortune 500 firm. Read more

Generative AI accelerates growth for a global cloud provider. Read more

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A SaaS and cloud industry leader

Leader

PEAK Matrix Procurement Outsourcing Service Provider 2024

Leader

Digital Marketing and Sales Services Providers, 2023

Horizon 2 Enterprise Innovator

High Tech Services 2024

Leader

Customer Experience Services, 2024

Point of view

Generative AI in procurement: A fast-moving landscape

Generative AI will impact how procurement operates and the supply base. Read the implications for both and how to maximize results and minimize risks.

Reinventing customer care with AI: Increased revenue and happier customers

Adopting a joined-up, AI-first approach across the customer care value chain can deliver results across the whole enterprise. Deliver a total experience.

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Customer experience

Blog

Managing the evolution of the cloud in the age of gen AI

Explore how gen AI enhances the process of managing cloud adoption, migration, and optimization. Read the blog for use cases and common pitfalls.

READ THE BLOG

Generative AI in procurement: A fast-moving landscape
Reinventing customer care with AI: Increased revenue and happier customers
Managing the evolution of the cloud in the age of gen AI

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Brief

Point of view

Genpact Intelligence

Cloud and SaaS providers