Identify when you're at risk of losing customers – and why – to increase renewals
As-a-service businesses need effective customer renewal strategies to deliver consistent, profitable growth. But poor quoting processes and missed upsell, cross-sell, and quoting opportunities damage renewal rates.
Genpact's renewals and customer success management system identifies key moments of truth to help you reduce churn using AI, automation, and PowerMe, Genpact's data intelligence platform.
Highlight more booking opportunities
Our solution assists in identifying business opportunities by integrating orders, shipments, and contracts to help reduce errors and logjams. It also aids in improving customer information by addressing duplicate records and enhancing buyer data.
Boost agent productivity
Our renewals and customer success management suite is designed to support productivity by integrating workflows, setting reminders, and identifying potential opportunities using data analytics.
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