Customer Renewals Management

Reduce customer churn and boost sales with a bespoke suite of products and services

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HFS names Genpact a market leader in customer experience services. Read the report

Identify when you're at risk of losing customers – and why – to increase renewals

As-a-service businesses need effective customer renewal strategies to deliver consistent, profitable growth. But poor quoting processes and missed upsell, cross-sell, and quoting opportunities damage renewal rates.

Genpact's renewals and customer success management system identifies key moments of truth to help you reduce churn using AI, automation, and PowerMe, Genpact's data intelligence platform.

Targeted mechanisms to reduce dropouts and foster stronger customer relationships.

Companies using our solution saw up to

15%

more potential bookings, based on client data

Prebuilt KPIs provide analytics to identify potential customer churn points

Recommended products and services, automatic quotes, and self-service options help your customers find the best deal.

Highlight more booking opportunities

Our solution assists in identifying business opportunities by integrating orders, shipments, and contracts to help reduce errors and logjams. It also aids in improving customer information by addressing duplicate records and enhancing buyer data.

Boost agent productivity

Our renewals and customer success management suite is designed to support productivity by integrating workflows, setting reminders, and identifying potential opportunities using data analytics.