Customer Care and Collections

Improve customer interactions with better contact center and collections operations

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Streamline your contact center operations for improved customer satisfaction and increased first-call resolution

Deliver uniform customer experiences and increase brand loyalty with advanced analytics and automation using our Cora platform

Learn more about our deep domain experience in the consumer banking sectors

+7K

analysts

15

million end customers

70K

customer interactions each month

We have products and solutions that fit your needs

I need better contact center operations to improve customer satisfaction.

3 Products & Solutions

Contact center assistance

We help you optimize call quality, monitor and analyze agent performance, and train your agents. Our center of excellence (CoE) provides experienced call quality coaches, specialized analytics, and innovative call monitoring technology, enabling you to enhance the overall customer experience.

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Contact center predictive analytics

Our analytics-driven solutions provide insights to help optimize interactive voice response rates, improve first-call resolution, enhance cross-channel penetration, eliminate web breakage, and improve customer satisfaction. We also build and manage data marts to capture information from disparate customer service systems and generate on-demand reports.

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Customer care services

Through our global network of onshore, nearshore, and offshore delivery centers, we offer multilingual capabilities that support end-to-end customer care services. Web, chat, voice, email, and chatbot support provides coverage across several processes, including sales, service, and marketing.

I need omnichannel banking solutions to serve my customers through the channel of their choice across the entire banking life cycle.

3 Products & Solutions

Customer journey maps

Our Cora Journey360 product gives you the ability to create journey maps and personas using real-life customer data and research. It also enables teams to align and collaborate to improve the overall customer experience.

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Integrated omnichannel contact center

Using an industry-leading customer relationship management system (CRMS), our contact center doubles as a social media command center, helping banks improve their customer service and enhance their brand equity.

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Industrialized banking

A flexible “virtual captive" operating model covers all important processes, from account opening to collections. We deliver this out-of-the-box solution either end-to-end or in a modular format, depending on bank preferences.s

I need technology and product support.

1 Products & Solutions

Around-the-clock service

We help you serve your customers 24 hours a day, seven days a week. Our global delivery centers provide technical, contract management, logistics management, and customer relationship management support in multiple languages through multiple channels, including voice, email, web, chat, and self-service.

Find answers to your business needs.