Cora Platform modernization
Use platform modernization to transform your customer experience platforms for greater responsiveness and better experiences
Overview
Better experiences for everyone
Whether customers are in-store, online, or on a mobile device, they expect exceptional experiences every time. But many businesses struggle with limited functionality and an inability to customize. We will help you modernize every portal, platform, and application to improve the employee experience and, in turn, delight your customers and protect their loyalty.
Innovate with emerging tech
As technology ages, it can drift further and further away from the needs of your business. Older tech lacks flexibility – especially if vendors end support for certain platforms and there's no one left to keep it updated. We can help. We'll protect your investments while future-proofing your customer-facing platforms with a variety of advanced artificial intelligence, automation, analytics, and cloud solutions.
Featured solutions
Discover what users want
We blend qualitative and quantitative data to design solutions that meet the needs of your customers. However they want to interact with you, we'll help you get it right the first time
Map your journey
Don't start your platform modernization journey without a guide. With extensive research, you can plan your modernization journey to a future filled with world-class experiences
Create better experiences
If your customers want to buy online, then they need a seamless experience. We'll help you develop intuitive, personalized, and seamless experiences for everyone
Measure your progress
As you modernize the employee and customer experience, you'll want to track your progress. Our digital business platform, Genpact Cora, can monitor your platforms in real time
85 %
reduction in manual effort
50 %
increase in market share
50 %
faster time to ROI
5 steps to modernize your customer-facing platforms
Platform modernization can create experiences that boost productivity, customer loyalty, and revenue.
