What We Do
High Tech – Services and Consulting
Generating High Tech Impact
The high tech industry is heterogeneous, with mature players competing to defend market share in stagnating markets, while at the other end of the spectrum, companies continue to grow by capturing new markets with investments in R&D, engineering, emerging markets, and business model innovation.
Genpact works with over 20 leading high tech clients across the globe, enabling them to increase agility, target growth opportunities, and achieve cost optimization through a combination of process, analytics, and technology supported by advanced operating models.
We make high tech operations intelligent by designing, transforming, and running their processes through advanced operating models that harness technology and analytics through appropriate organizational design, focused to where they can deliver the most impact. The result is Intelligent OperationsSM. Our solutions include:
Lead To Cash
End-to-end solution covering lead generation to collections and dispute management, supported by a robust renewals management engine. Our offerings include master data management, pricing and leakage analysis, contract setup, installed base (IB) analysis, profitability analysis, and service capacity planning solutions.
Integrated multi-channel customer service and service fulfillment processes, advanced analytics, and focused process-driven technology.
Finance & Accounting
Genpact's Finance and Accounting services include Accounts Payable, General Accounting, Accounting, Closing & Reporting (ACR), Treasury, Tax Services, Financial Planning & Analysis, and F&A Systems of Engagement.
Supply Chain Services
Direct procurement, indirect procurement, logistics, and supply chain analytics.
Research content and presentation services, marketing sales and services analytics, information science analytics, supply chain analytics, risk analytics, and finance and accounting analytics.
IT Managed Services
We leverage technology such as cloud based software as a service (SaaS), process driven solutions including mobile and advanced visualization, IT services, end user computing support and remote infrastructure management to ensure that business process operations run effectively and efficiently.
Indirect Source to Pay
With well-distributed global delivery locations and an extensive technology platform based on SAP, Emptoris, Ariba, IASTA, and Oracle-JD Edwards, Genpact's experience in Source to Pay encompasses spend analytics, category strategy and development, vendor selection, negotiating, contracting, invoice processing, planning, and purchase order issues, compliance and tail-end spend management.
A leading online advertiser reduced working capital by almost $35 million through a reduction in its daily sales outstanding (DSO) after an end-to-end redesign of its collection processes, portfolio realignment, escalation metrics, and dispute resolution processes.
A Fortune 500 global security software corporation generated over $190 million in savings, 700% ROI, and more than 90% compliance over a multi-year engagement through improved tactical procurement processes supported by a dedicated tactical buy organization.
A global networking manufacturing company increased its capacity utilization across manufacturing partners by 6% through an advanced analytics-led capacity forecasting model.