What We Do
High Tech – Services and Consulting
Generating High Tech Impact
The high tech industry is heterogeneous, with mature players competing to defend market share in stagnating markets, while at the other end of the spectrum, companies continue to grow by capturing new markets with investments in R&D, engineering, emerging markets, and business model innovation.
Genpact works with over 40 leading high tech companies globally, enabling them to increase agility, target growth opportunities, and achieve cost optimization by reimagining their middle and back offices through aligned technology interventions and process optimization, augmented by actionable analytics, global delivery, and continuous intelligent operations learning.
Genpact's Lean DigitalSM drives impact through a combination of advanced process-centric digital technologies, design thinking and lean principles, enabling step-change business outcomes and avoiding the rest. The result is Intelligent OperationsSM. Our solutions include:
Lead To Cash
Master data management, pricing and leakage analysis, contract setup, installed base analysis, profitability analysis, and service capacity planning.
Integrated multi-channel customer service and service fulfillment processes, advanced analytics, and focused process-driven technology.
Finance & Accounting
Accounts payable, general accounting, closing & reporting, treasury, tax services, financial planning and analysis, and F&A Systems of Engagement
Supply Chain Services
Direct procurement, indirect procurement, logistics, and supply chain analytics.
Research content and presentation services, marketing sales and services analytics, information science analytics, supply chain analytics, risk analytics, and finance and accounting analytics.
IT Managed Services
Mobile and advanced visualization, IT services, end user computing support and remote infrastructure management
Indirect Source to Pay
Spend analytics, category strategy and development, vendor selection, negotiating, contracting, invoice processing, planning, and purchase order issues, compliance and tail-end spend management.
A Fortune 500 global security software corporation generated over $190 million in savings, 700% ROI, and more than 90% compliance over a multi-year engagement through improved tactical procurement processes supported by a dedicated tactical buy organization
A leading electronic component distribution major increased visibility into their order management and achieved best-in-class performance metrics by utilizing Genpact's Systems of Engagement to its accounts receivables function, standardizing processes and enabling automation of the collections process
The world's largest internet domain registrar leveraged design-thinking, effective analytics, and technology to double outbound revenues, increase customer net promoter score (NPS) by 2X, boost lead conversion by nearly 20% and average order size by nearly 15%