Genpact's connected dealer and assets service solution is a technology-enabled managed service model that links OEMs and their customers' assets to spare parts and service dealers, through a modular integrable solution.
At its core, it's a system that integrates dealers into OEMs' parts supply chain and customer equipment or assets. But its capabilities go further than that. It manages inventory, ensures asset uptime, and enables great customer service.
First, we work with clients to build scenarios around how to integrate the OEM supply chain network. These scenarios simulate partnerships, delivery models, service levels, and fill rates. Once we've assessed all the options, compared trade-offs, and settled on the right strategy, we deploy the digital solution - a control tower and dealer engagement platform.
Then we add in an IoT platform that connects assets to remotely monitor and coordinate service.
With this enhanced visibility, we can then provide services such as forecasting, planning, and managing orders, warranties and claims, make repair requests, and register service needs.
It's flexible too, working alongside some of our partners' technologies such as ClearOps, PTC, Salesforce.com, and Cora Orchestration (Figure 1).