The intelligent onboarding module
Customers can start the onboarding process through digital banking platforms, such as an application on their personal computers, tablets, or mobile devices. The intuitive user interface supports dynamic smart forms, which eliminate the need for applicants to repeat information and streamlines the data-entry process. A digital assistant also prefills appropriate fields to further reduce data input. A dynamic workflow combined with optical character recognition can automate the validation income and expenditure information from a customer. And our image-capture utility extracts relevant data from uploaded ID documents. Finally, our digital decisioning assistant automates the review and validation of customer data with third-party and government data sources.
This is all underpinned by dynamic workflows, which coordinate each customer’s onboarding or origination engagements. The workflow engine applies complex business rules to help sequence decisions and actions that are relevant to these processes. In very complex cases, where manual processing may still be required, the module supports exception handling for know your customer (KYC), antimoney laundering (AML) cases, documentation, and credit decisioning. Embedded RPA, which integrates with banking systems for setting up customer accounts, automates the process of creating accounts and generating contracts