- Solution overview
Business transformation that unlocks retail growth and connects ecosystems
Maximize competitive edge in a modern, consumer-driven economy
Even though the economic landscape remains unstable, retailers have found a way to keep growing. But to thrive, they will need to remain agile and respond to changes in consumer behavior, tight margins, and the rise of e-commerce. Here are the five priorities retailers must focus on to keep growing:
Genpact is a leader in customer-centric, digital transformation, helping retailers deliver key business outcomes and value that drives growth and opportunity. We accelerate process automation, supercharge artificial intelligence and analytics, and redesign customer experiences so businesses can thrive.
At Genpact, we use our expertise to transform retail operations, making them responsive and relevant.
We partner with major retailers to help them delight customers at every point on the buying journey.
Transforming operations for digital readiness
By leveraging our industry expertise and process knowledge, Genpact leverages cloud technology to unlock opportunities to optimize demand and supply planning, providing a holistic view of the supply chain.
Intelligence that drives customer engagement – adding real business value
With our depth of knowledge and proven methodologies, we enable retailers to quickly deploy APIs and deliver at speed. We also reduce revenue leakage, enabling clients to recover significant revenue through analytics-based tools.
Exceptional customer experiences based on digital expertise
Genpact's Rightpoint approach is a human-centered, evidence-based approach to customer service. It bridges the physical and digital to achieve seamless, intuitive, and meaningful experiences that deepen relationships and simplify CX complexity to delight customers.
Elevating back-office functionality to create a platform for sustainability
Retailers can better understand the impact of the back office on the bottom line and can future-proof services through our finance and accounting (F&A) services.
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