Insights on the future of insurance

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Our Insurance in the Age of Instinct report reveals three macrotrends that will shape the insurance industry and the world by 2025. Our insights explore how successful insurers will connect, predict, and adapt to become instinctive insurers and lifelong protectors in their customers’ lives.

Are you ready for the future of insurance?

Insurance in the Age of Instinct

As your insurer prepares for the world it will operate in tomorrow, our report offers a guide to transformation.

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More insights

The future of insurance: from premium collectors to lifelong protectors

Learn how some insurers are shifting to a new business model.

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Become an instinctive insurer

With AI as their neural wiring, insurers will connect, predict, and adapt at speed to become instinctive enterprises.

When insurers become protectors

Instinctive insurers will use predictive insights to approve claims in minutes and evolve into lifelong protectors.

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Optimized reality

A future of optimized reality will enable insurers to shift from fixed cover to proactive prevention.

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Insurance in the age of instinct

Uncover the three global macrotrends defining the future of insurance.

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Ethical impact

Insurers must shift from offering blanket policies to acting as responsible guardians.

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How AI can tackle climate change

Insurers can tackle climate change with AI and by collaborating with a broad ecosystem of partners

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The insurance customer experience in 2025

Insurers will use data and digital technologies to deepen customer connections

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Transforming underwriting

What does digital transformation mean for underwriting?

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Learn more about our insurance services

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Underwriting, claims, and finance transformation

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Evolve into an instinctive enterprise

Acutely aware. Immediately responsive.

What will it take for businesses to thrive in the future?

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