How to deliver the promise of digital
Insurers are embarking on a rapid program of digitization to compete in a rapidly evolving market and future-proof their growth. But how do they make successful investments that improve the customer experience, increase productivity, and reduce costs at the same time?
We worked with Everest Group to interview leading insurance enterprises to find out:
- The key drivers for their transformation journeys and the levels of digital maturity across industry segments
- How they are operationalizing these efforts in terms of spearheading, prioritizing, funding, and executing initiatives
- The new target operating models required and the investments needed to reach them