Insurance in the Age of Instinct | Instinctive Enterprise |…

Insurance in the age of instinct

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Insurers are facing a moment of truth. How they respond today will lay the foundation for future resilience. We reveal how successful firms will connect, predict, and adapt to become instinctive insurers and lifelong protectors in their customers’ lives.

Trends changing insurance

Driven by the changing expectations of new generations, three macrotrends are reshaping insurance – and insurers must adapt to stay in the game.

The instinctive insurer

To navigate these macrotrends, insurers must become instinctive enterprises – a next-generation business that connects, predicts, and adapts at speed, with AI embedded as its neural wiring.


Insurers must build connected ecosystems to eliminate siloes and embrace external partnerships.


Insurers are enhancing their ability to generate predictive insights based on vast amounts of data.


Insurers must build adaptive workforces with new skills, aligned around a common purpose: the customer.