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Insurance

in the age of instinct

Insurers are facing a moment of truth. How they respond today will lay the foundation for future resilience. We reveal how successful firms will connect, predict, and adapt to become instinctive insurers and lifelong protectors in their customers’ lives.

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The instinctive insurer

To navigate these macrotrends, insurers must become instinctive enterprises – a next-generation business that connects, predicts, and adapts at speed, with AI embedded as its neural wiring.

  • Connect

    Insurers must build connected ecosystems to eliminate siloes and embrace external partnerships.

  • Predict

    Insurers will generate predictive insights based on vast amounts of data.

  • Adapt

    Insurers must build adaptive workforces with new skills, aligned around a common purpose: the customer.