Banking and capital markets

Win in the digital economy with technology and analytics for exceptional customer service

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Scaling AI for enterprise value in banking and capital markets. Read more

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Customer experience

Goodbye paper, hello speed: Transforming onboarding for Cater Allen. Read more

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Goodbye paper, hello speed: Transforming onboarding for Cater Allen
See how we partner with AWS.

Our industry focus

Capital markets

Strengthen growth, compliance, and risk with data and advanced technology

Commercial banking

Enhance insights, accelerate decisions, and improve experiences with an AI-first approach

Consumer banking

When customer centricity is everything, unlock deep insight with AI and advanced analytics

Fintech

Adopt a scalable operating model, sharpen compliance, and delight customers

Payments

Streamline payments with friction-free solutions that ease the customer experience

Featured agentic product

Genpact Banking Analyst Suite – FCRM

Strengthen financial crime defense with agentic AI. Genpact Banking Analyst Suite – FCRM automates Level 1 investigations, reduces manual effort and AML operations costs, improves alert accuracy, and helps banks make faster, more confident compliance decisions.

Banking Analyst Suite Details

How analysts rank us

Leader

Banking Operations, 2025

Horizon 3 Market Leader

Financial Crime Compliance (FCC) Services, 2026

HFS Horizons Market Leader

Generative Enterprise Services, 2025

Leader

Financial Crime and Compliance Operations Services, 2021-2025

Featured insight

The scalable AML office: The CRO's guide to agentic, governed compliance

Discover how Genpact's agentic AML helps CROs scale compliance, cut costs, reduce false positives, and ensure governed, auditable crime operations.

Read more

Featured services

Risk and Compliance Services

Elevate how you manage risk, financial risk, and financial crime to meet regulatory needs

EXPLORE THIS SERVICE

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Customer Care Services

Utilize AI-powered care for happy, loyal customers

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The issue should be resolves now

Real value for our clients

More than 200 leaders in the banking and capital markets industry have chosen us to shape their future in finance.

View all case studies

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Compliance gets a fresh start. Read more

Risk

AI inspired old-fashioned bank

Banking on agentic AI: Turning AP challenges into opportunities. Read more

Risk

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How Apex Fintech Solutions takes fighting financial crime to new heights. Read more

Intelligent automation

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Intelligent automation

Fueling business transformation through automation. Read more

Cloud technologies

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Making small businesses' dreams come true with cloud. Read more

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Embracing the power of analytics, automation, and AI, Genpact is accelerating digital transformation and experience design

Sahil Chaudhary,

PRACTICE DIRECTOR, EVEREST GROUP

Everest Group

Fresh perspectives on banking and capital markets

VIEW ALL INSIGHTS

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Self-service is dead: Serve by AI is the future of CX. Read more

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New research findings: How to scale AI for enterprise value. Read more

Financial crime and risk management trends in 2026

North American banks are advancing smarter, more resilient financial crime and risk programs. Explore key 2026 trends driving stronger protection.

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2026 North America Financial Crime and Risk Trends. Read more

Point of view

Watch the video

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Banking on collaboration: How to connect business and technology leaders. Watch the video

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Business resilience: A hidden benefit of data analytics. Read more

Point of view

Watch the video

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Responsible generative AI strategies in financial services. Watch the video

Self-service is dead: Serve by AI is the future of CX
Scaling AI for enterprise value in banking and capital markets
Cloud security: How to secure your data mesh
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