Responding to a vital order
When a major convention center that has been transformed into a temporary hospital requested a shipment of ventilators, the manufacturer was ready. The contract management team's revised approach made it possible for the company to process and ship the ventilators more quickly than ever.
The center placed the order on Friday, and the goods arrived on Saturday, saving two lives within 24 hours. The company received a heartfelt thanks from the state governor's deputy director, which the client passed on to the Genpact team along with its own praise of the team's work.
By cutting back on inefficiency and reducing friction between device manufacturers and healthcare providers, Genpact is helping deliver better outcomes for the people who need it most: the patients.