“My wife and I were a wreck and reeling from the complete loss of our home in the recent devastating Sonoma fires. Sandy was assigned to us by our insurer, and gave us a spreadsheet to fill out with our lost belongings, and then interviewed us about our estimated losses.
Receiving the spreadsheet proved to be a really emotional process, as we went over in our minds all the many valuable and personal items lost. We found ourselves having many questions about the categories on the spreadsheet, plus we were anxious because we didn’t know what to expect.
Sandy immediately put us at ease, saying she understood the trauma we had gone through – and the trauma we continued to go through – and that she was there to answer any questions we had about the spreadsheet. Her calm and caring demeanor, and her patient explanations of the categories on the spreadsheet, were reassuring at a very tough time. She always had time for us, patiently answered our questions, and encouraged us to reach out to her if we needed clarification.