Genpact's Ready for Guidewire Add-on for claims services

P&C carriers are under pressure to continuously improve claims performance while meeting the increasing demands of policyholders for virtual and self-service options. Insurers face challenges from the numerous kinds of claim types and complexity, the range of inspection and estimation skills required, and the non-standardized processes behind them, all of which tie up resources and delay claim settlements.

Genpact's claims services provide claims inspections and appraisals for structural, contents, and auto claims. These services are supported by advanced digital tools to facilitate a seamless and transparent claims process. The digital tools enable virtual inspections, self-service inspections, and a full suite of field services including managed repairs.

Guidewire application: ClaimCenter

Versions supported: ClaimCenter 9, 10

Geography: United States

Localization: English

Lines of business:

• Personal auto
• Homeowners
• Commercial lines
• General liability

• Commercial and homeowner property claims: investigation and administration of exterior and interior damage claims
• Property repair: damage estimate and mitigation/repair through our managed network of contractors
• Personal property contents: on-site inventory, replacement cost valuation, and optional fulfillment services
• Specialty property valuation: repair and replacement valuation services
• Auto liability: investigation and administration of first and third-party claims

• Adjusters and claims handlers can focus on the overall claims process by assigning complex, unique, and administrative tasks to the Genpact experts
• Insurers can improve customer service due to the increased bandwidth of their claims professionals, which allows them to focus on managing the customer relationship and claims process, and white-glove claims handling by Genpactprofessionals
• Reduced cycle times for claims processing and improved indemnity accuracy