Agile architecture that evolves with the company
Genpact Cora Orchestration was the answer. It applied a process-orchestration layer between Arkopharma’s existing customer relationship management and enterprise relationship management systems. Its agile architecture can readily adapt to the needs of a company with a reputation for rapidly evolving. And the Business Process Management platform means users can make changes on-the-fly while business goes on as usual.
What’s more, the whole solution went live within 16 weeks, right on schedule. Orchestration came in within budget, too—and since the firm rolled it out, Arkopharma’s customer service team is responding to an average of 800 customer calls per week.