1. Embracing the solutions overlap
The intelligent automation market has seen significant shifts during the COVID-19 pandemic as the segments within it merge. Process mining, robotic process automation (RPA), low-code workflow platforms, chatbots, intelligent document processing, and artificial intelligence (AI)/machine learning are blurring together.
Gartner calls this hyper automation. It's a business-driven, disciplined approach that organizations use to rapidly identify, vet, and automate as many business and IT processes as possible. Gartner expects the market for this software to reach nearly $860 billion by 2025.
In response, enterprise leaders should stop viewing automation as composed of segmented elements. Instead, automation technologies become pieces of the same puzzle that different areas of the enterprise can use at the same time.