Customer & Employee Experience
Accelerate digital transformation through a human-centric lens
Develop better customer and employee experiences by fusing design thinking and agile methodologies.
We architect and develop new portals to enable self-service and improve customer experience.
Learn how to look at your transformation through an experience lens.
Fortune 1000 clients
market share growth from platform innovation
faster ROI through agile methodologies
We have products and solutions that fit your needs
I want to reimagine my customer experience.
2 Products & Solutions
Experience Driven Transformation
Our Experience-Driven Transformation approach helps you reimagine the customer and employee experience in context of business strategy. We apply qualitative and quantitative research to ensure that experiences map to user needs. Cora Journey360, our experience design and analytics platform, augments the process.
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Service Design
Service design helps you leverage multi-disciplinary teams to reimagine experiences across all digital and non-digital touchpoints. We develop a Service Design blueprint that helps guide your transformation across people, process, and technology from front to back office.
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I want to innovate new products and platforms.
1 Product & Solution
Digital Product Innovation
We combine best practices, out-of-the-box thinking, and a designed agile approach to help you create new digital products and services. Multi-disciplinary teams engage in every step of the process from strategy through execution. Ongoing sprints and continuous user feedback drive speed, quality, and continuous innovation.
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I want to modernize my digital products and platforms.
1 Product & Solution
Platform Modernization
We help you deliver customer value with agile velocity—accelerating your ability to modernize innovative products and platforms. Our multi-disciplinary teams take a holistic enterprise view that drives speed, agility, and scalability.
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I want to measure my customer experience.
1 Product & Solution
Experience Design & Analytics
Cora Journey360 provides a single source of truth about your customers, enabling critical experience measurement. Data-driven dashboards, which connect to front-, middle-, and back-end operations, illustrate the health of journeys over time. We combine software and best practices to help teams identify and communicate measurable benefits to C-suite executives.
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I want to rapidly scale my customer experience initiatives.
1 Product & Solution
High Velocity Engineering
We leverage high velocity engineering (HVE) capabilities to develop purpose-built customer and employee experience solutions for our clients. We combine the right digital building blocks – including AI, Analytics, and Automation – at the right time depending on your needs.
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