Customer Experience
Accelerate digital transformation through a customer-centric lens
Develop better customer experiences by fusing design thinking and user experience with agile methodologies.
We architect and develop new portals to enable self-service and improve customer experience.
Fortune 1000 clients
market share growth from platform innovation
faster ROI through agile methodologies
We have products and solutions that fit your needs
I want to reimagine my customer experience.
2 Products & Solutions
Move Toward Service Design
Customer experience often brings to mind the interactions between an organization and its customers. Less recognized is the critical role of the middle and back office operations teams in enabling those experiences. Fortune 1000 leaders are bringing a customer-centric mindset into operations through a Service Design approach. This paper helps operations leaders start moving in this direction.
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Customer-Centered Digital Strategy
Our journey-driven transformation approach, enabled by Cora Journey360, helps you reimagine the customer experience in the context of business strategy. We apply qualitative and quantitative research to map experiences to customer and employee needs – and leverage Cora Journey360 to create data-driven journeys and personas.
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I want to create a new digital product or service.
1 Products & Solutions
Platform Modernization
We combine best practices, out-of-the-box thinking, and a designed agile approach to help you create new digital products and services. Multidisciplinary teams engage in every step of the process from strategy through execution. Plus, ongoing sprints and continuous user feedback drive speed, quality, and continuous innovation.
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I want to modernize my digital products and platforms.
1 Products & Solutions
Service Design
We help you deliver CX value with agile velocity, accelerating your ability to modernize innovative products and platforms. Our multidisciplinary teams take a holistic enterprise view that drives speed, agility, and scalability.
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I want to measure my customer experience.
1 Products & Solutions
CX Measurement
Cora Journey360 provides a single source of truth about your customers, enabling critical experience measurement. Data-driven dashboards, which connect to front-, middle-, and back-end operations, illustrate the health of journeys over time. We combine software and best practices to help teams identify and communicate measurable benefits to C-suite executives.
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I want to rapidly scale my customer experience initiatives.
1 Products & Solutions
High Velocity Engineering (vs. IT)
We leverage high velocity engineering (HVE) capabilities to develop purpose-built customer experience solutions for our clients. We combine the right digital building blocks – including artificial intelligence (AI), robotic process automation (RPA), and the Internet of Things (IoT) – based on your needs, timing, and budget.
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