Customer Experience

Accelerate digital transformation through a customer-centric lens

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Develop better customer experiences by fusing design thinking and user experience with agile methodologies.

We architect and develop new portals to enable self-service and improve customer experience.

Learn how to look at your transformation through an experience lens.

250

Fortune 1000 clients

50%

market share growth from platform innovation

50%

faster ROI through agile methodologies

We have products and solutions that fit your needs

I want to reimagine my customer experience.

4 Products & Solutions

Customer-Centered Digital Strategy

Our journey-driven transformation approach, enabled by Cora Journey360, helps you reimagine the customer experience in the context of business strategy. We apply qualitative and quantitative research to map experiences to customer and employee needs – and leverage Cora Journey360 to create data-driven journeys and personas.

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Move Toward Service Design

Customer experience often brings to mind the interactions between an organization and its customers. Less recognized is the critical role of the middle and back office operations teams in enabling those experiences. Fortune 1000 leaders are bringing a customer-centric mindset into operations through a Service Design approach. This paper helps operations leaders start moving in this direction.

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What is Service Design

Many are talking about Service Design - an emerging approach to transform experiences across digital and human touch-points. Service Design has significant implications to employees as well as customers and partners. This blog explains the discipline, using illustrative examples to bring it to life.

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Frontstage Service Design

In our Service Design approach for clients, we talk about 'frontstage' and 'backstage.' Picture yourself at a Broadway musical. You will be aware of the actors, costumes, set design – all part of the frontstage. Most don't think about deeper backstage activities, like rehearsals, casting decisions, financial planning, and promotion – all essential to what we eventually see and hear. This paper illustrates how you can make inroads with Service Design quickly.

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I want to create a new digital product or service.

1 Product & Solution

Platform Modernization

We combine best practices, out-of-the-box thinking, and a designed agile approach to help you create new digital products and services. Multidisciplinary teams engage in every step of the process from strategy through execution. Plus, ongoing sprints and continuous user feedback drive speed, quality, and continuous innovation.

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I want to modernize my digital products and platforms.

1 Product & Solution

Service Design

We help you deliver CX value with agile velocity, accelerating your ability to modernize innovative products and platforms. Our multidisciplinary teams take a holistic enterprise view that drives speed, agility, and scalability.

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I want to measure my customer experience.

1 Product & Solution

CX Measurement

Cora Journey360 provides a single source of truth about your customers, enabling critical experience measurement. Data-driven dashboards, which connect to front-, middle-, and back-end operations, illustrate the health of journeys over time. We combine software and best practices to help teams identify and communicate measurable benefits to C-suite executives.

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I want to rapidly scale my customer experience initiatives.

2 Products & Solutions

Accelerate Experiences at Velocity

Fortune 1000 organizations are striving to reimagine, design, and engineer innovative digital products and services that optimize the customer experience while driving revenue and market share. Winners look at their digital initiatives through a customer-centric lens – and revamp product development processes to increase speed, agility, and quality.

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High Velocity Engineering (vs. IT)

We leverage high velocity engineering (HVE) capabilities to develop purpose-built customer experience solutions for our clients. We combine the right digital building blocks – including artificial intelligence (AI), robotic process automation (RPA), and the Internet of Things (IoT) – based on your needs, timing, and budget.

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Find answers to your business needs.