Infographic

Drawing insights from leaders in global business services

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At the 2015 Global Business and Shared Services conference in New York, heads of global business services (GBS) discussed their key issues from technology adoption – in particular robotic process automation – to customer service and change management techniques. To capture these insights, Genpact invited an artist to create an illustration to show how firms are applying the nine core components of a successful GBS organization, and the challenges and solutions they face.

Drawing insights from leaders in global business services

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