Genpact ProcIndex: A robust diagnostic framework
ProcIndex is a patented (U.S. patent number 10796263) diagnostic framework for measuring process health. It deploys analytics and automation to quickly interpret thousands of quantitative and qualitative factors, known as evaluators, across six dimensions: process, policy, technology, operating model, control, and metrics. It identifies and computes an index value for the health of an organization's processes and provides a detailed assessment of the effectiveness and maturity of end-to-end operations.
The index value is determined holistically by interpreting numerous evaluators in two models:
- Current process model: This primary diagnostic view has many subprocess microevaluators, which are measured against four progressive maturity states (trailing, evolving, maturing, and leading), and map the present state of operations according to the six dimensions mentioned above
- Target process model: By combining the same evaluators with industry best practices, this model captures the to-be state of each subprocess. It allows companies to define their own future state and develop customized transformation roadmaps.
ProcIndex uses Genpact's domain knowledge, deep experience in process improvement, and proprietary Smart Enterprise Processes (SEPSM) framework. In this way, companies can rethink how they operate, and become best-in-class by integrating systems of engagement, core information technology, and data-to-action analytics.
Built on cloud technology with simplified dashboards and a user-friendly interface (figure 1), ProcIndex delivers valuable insights through: