Blend RPA with advanced technologies to drive something even more powerful—intelligent automation
Automation is critical to digital transformation. To eliminate manual tasks, boost productivity, and reduce costs, early adopters turned to robotic process automation (RPA) to handle high-volume, rules-based processes that drained employee time. Intelligent automation combines RPA with human expertise, process mining, orchestration, and artificial intelligence (AI) to mark the next step in automation.
What is intelligent automation?
Intelligent automation blends RPA with human expertise, process mining, orchestration, and AI to allow you to:
Apply automation within the context of your business and industry
Perform analytical tasks based on unstructured data – at speed and scale
Orchestrate processes between humans and machines across the enterprise
As a result, intelligent automation transforms end-to-end operations, improves decision-making, and supports seamless experiences.
A multilayered approach
Our intelligent automation engine brings together:
System of engagement: Link humans, machines, and data
Experience: Adopt human-centric automation
Governance: Bolster performance and trust
Process insights: Enable continuous improvements
Robotic process automation: Automate routine tasks
Orchestration: Combine human, bot, and machine learning (ML) workflows
AI: Process unstructured data and understand intent
Data foundation: Access clean, prepared data
Technology services: Harmonize tech and automation
Unlock the power of intelligent automation
Our 10-step process:
Identify what to automate using process mining and knowledge
Refine and redesign processes before automating
Build a foundation with orchestration and RPA
Use unstructured data and add intelligence with AI and ML
Use pretrained AI accelerators
Handle service interactions through conversational AI
Deliver performance insights with data on demand
Enable process transparency and governance
Deploy more automation to boost user experience
Continuously improve
Enable intelligent digital operations
We combined our digital and process expertise to develop Genpact Cora, our integrated digital business platform that brings together people, processes, and technology to transform business functions. Within Genpact Cora, our dynamic orchestration layer, Cora Orchestration, manages work across unified processes. Genpact Cora is supported by the capabilities of our best-in-class technology partners, including Microsoft, Amazon Web Services, Automation Anywhere, Blue Prism, UiPath, and Celonis.
Deliver superior B2B customer experiences
If your company sells to other businesses, we can:
Revamp your platform to enhance the customer experience
Streamline your operations with marketplace design and delivery capabilities so you can scale at speed
Establish a center of excellence to help your company keep working at its best
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