A center of excellence
Partnering with the company, we created a comprehensive center of excellence (CoE) for enterprise performance management (EPM), built on our Lean DigitalSM approach. That meant we had to redesign processes from end to end.
The team used ProcIndex, Genpact’s diagnostic tool, and called on our experience in process improvement to assess existing business processes. The tool’s indexes helped the company understand its level of maturity for performance management and support the development of a target operating model.
Using ProcIndex-generated heat maps, the group then brainstormed to prioritize the transformation ideas. We created an implementation roadmap focusing on projects with the best combination of cost, turnaround time, and impact, and used it to harmonize efforts across regions and categories. The goal was to realize immediate gains.
Key achievements included:
- A hybrid center of excellence for process standardization, promoting best-in-class practices and continuous improvement across the business
- Clearly defined controls and a matrix identifying accountability and responsibility at the process level
- Enterprise performance optimization through a SaaS-based product that provides a real-time view of business performance to aid decisions. It supports effective governance of standard reporting and minimizes the need for ad hoc reports
Artificial intelligence: delivering on promises today and tomorrow
Using the Intelligent Reporting Assistant, an AI-based reporting tool, the team now is automating scenario and trend analyses. And there’s more to come. Once it is completely rolled out, it will fulfill report requests, explain variances, and provide multi-dimensional reporting views. It will also automate and shorten reporting cycle times, especially during month-end peaks.