Managing the overhaul while setting clear priorities
The MDLZ finance blueprint covers 22 key markets, and required 300 dedicated resources to assess the health of finance policies, processes, operating models, technologies, controls, and metrics. Working with Genpact, MDLZ defined, prioritized, and sequenced the necessary steps to transform from country-facing teams to process-centric centers of excellence and assembly-line models.
Of course, change management was a concern, so our industry experts worked with the organization to design a migration toolkit for speedy, right-first-time transitions that were repeatable across markets. Within 12 months, MDLZ consolidated over 40 migration operations from more than 75 countries into 6 centers with a goal to transition nearly 70 processes.
We used ProcIndex—a diagnostic tool that measures process health—and the Smart Enterprise Processes framework for a fast, granular and data-driven redesign and better operating metrics. The framework focused on high-throughput processes, such as those integral to financial close, streamlining transactional tasks, raising intervention thresholds, and improving governance.