Our solution: identify and mitigate the root cause of delivery failures
To make sure CPG companies meet their OTIF targets, understanding and mitigating the cause of delivery failures is mission critical. Genpact's OTIF solution uses predictive analytics, root cause analysis, and real-time visibility to proactively identify, address, and prevent the causes of OTIF failures before they impact customers.
It's an early warning system that identifies upstream events before they become downstream customer problems. For example, if a potential shortage is flagged five days before an order is scheduled to ship, alternative ways to fill the order can be put in place instead of learning about the cut after it's happened.
Here's how the solution works. We make an initial assessment of the upstream factors in supply chain performance such as production and fulfillment processes to identify why OTIF targets are being missed, then use this assessment to recommend an OTIF strategy and roadmap.
Next, we establish an OTIF control tower that sits on top of your existing technology framework and connects to your production, warehousing, and transport systems. This sends alerts based on inventory status, order fulfillment, and expected delivery timelines so that sales, order management, and transport-planning teams can make proactive customer delivery decisions using predictive analytics, root cause analysis, and real-time data. Upstream failures are quickly flagged and acted upon before they impact OTIF targets.
Genpact's Cora Orchestration digitizes, automates, and manages workflows, coordinating multiple teams' activities through one system. This streamlines communications between the CPG company and retailers, reducing the need for emails and phone calls. It tracks orders in real time so that retailers know where their orders are and when they will be delivered.
The system calculates the fastest way to ship inventory and adjusts where goods need to go to match demand. It also modifies orders based on the best sourcing location and arranges alternative carriers if needed, sends alerts to customers, and reschedules deliveries when necessary to prevent the causes of OTIF failures.