Consumer Goods Solutions

Reshape operations to forecast and act on fast-changing consumer needs

Strengthen consumer connections with strategic consumer insights and intelligent operations

In today's market, consumers demand more, competition has increased, and seamless digital experiences are key. That's why Genpact is helping consumer goods companies integrate operations across the value chain to deliver greater value to consumers.

We combine our rich consumer goods and retail ecosystem experience with expertise in advanced analytics, automation, and AI to help brands evolve and grow their businesses.

We design and build integrated and people-focused omnichannel experiences and operations.

A nutrition and wellness brand saw a

316%

increase in conversions thanks to a refreshed digital experience

Redesign forecasting using AI and predictive analytics for better adaptability and responsiveness.

A leading beverage manufacturer reported a

25%

improvement in planning and forecasting accuracy

Create intelligent ecosystems with retail partners for frictionless financial processes and responsive promotion strategies.

A global CPG manufacturer achieved a

20%

reduction in missed orders using intelligent automation

Boost supply chain resilience and adaptability with end-to-end visibility from Genpact Cora, our digital business platform.

Using our solution, Kraft Heinz observed a

35%

reduction in cost per order

We integrate process expertise with analytical insight to increase sales, reduce leakage, and optimize cash flow.

A global sportswear company reported a

~$450mn

in cash flow benefits

Transform front-to-back-office systems and supply chains with next-gen solutions to address inefficiencies and boost margins.

A leading producer of berries saw a

20%

increase in operational efficiency by transforming supply chain operations

Seamless processes, greater agility, optimized pricing

We help clients create intelligent ecosystems with retail partners that support smoother relationships thanks to simplified financial processes and responsive promotional strategies.

We also integrate supply and demand data with ecommerce platforms and retail partners for frictionless deliveries and payments.

Then, we use analytics to increase transparency, reduce revenue leakage, and increase sales by making sure pricing and promotions can be targeted to consumer needs.

Total Experience

Every part of your business is interconnected. Total Experience is Rightpoint's (a Genpact company) unique approach to modern transformation: built for the AI era, putting humans first. It blends the disciplines of customer, employee, and product experience with technical expertise to help brands rearchitect the way they work in powerful new ways.

Decades of experience in the consumer goods and retail ecosystem

Every year, for our consumer goods clients, we manage:

$6bn in CPG client spend
$6mn SKU processes
$15bn in inventory
$72bn consumer goods transactions

Supporting global brands in their pursuit of sustainable growth

Using our solutions, clients can:

Accelerate cash flows
Close books faster and more accurately
Proactively manage risk and regulatory compliance
Improve user experiences
Improve margins by plugging revenue leakages

Real value for our clients

Explore our success stories to see how we help drive transformation for world-leading consumer goods brands.

VIEW ALL CASE STUDIES

Sweet success for Mondelēz International's finance team.

Modernizing operations with data and technology