With limited budgets and cash-flow crunches, small and medium-sized businesses (SMBs) face unique challenges when trying to scale their business. Genpact's dedicated suite of solutions and services delivers the insights enterprise services companies need to increase sales in this market segment.
Our advisory council provides guidance to enhance customer success using advanced technologies. With in-depth experience building global sales operations from scratch, these industry experts clearly define success criteria, focusing on customer experience and step-change transformation.
The SMB academy delivers insights and intelligence specific to each SMB sector. We use smart-selling methodologies, including persona-based playbooks, and cover topics such as empathy and customer centricity, competitor analyses, consultative selling, storytelling, and presenting. Plus, we deploy Genome, our personalized learning platform, to boost team proficiency.
We use our proprietary Customer Experience, Sales Experience, Complexity, and Risk (CSCR™) framework to increase customer loyalty and improve productivity. We also partner with account-based marketing platforms to deliver customer buying intent. And Cora SalesAssist mines interaction data to uncover SMB sentiment and sector trends to refine your sales approach. Plus, we create lookalike audiences that familiarize you with high-value, high-potential accounts and buying centers.