- Video
The claims process of the future
![](https://images.genpact.com/redesign/insights/hero-the-claims-process-of-the-future.jpg?auto=format%2Ccompress&fit=clip&q=25&w=480)
Digital technologies are fundamentally changing the way insurance claims are processed, with huge potential customer service and efficiency gains. But what needs to change for touchless claims to become a reality?
The claims process of the future