2. Our responsibility in a digital future
As businesses across industries adopt AI in greater numbers, the Fourth Industrial Revolution will continue to progress in both daily life and the workplace. On and off the WEF stages, discussions at Davos explored “digital ecosystems" – the growing need for companies to build agile operating structures that can weather economic volatility. The bottom line: successful companies drive digital transformation and operate within connected ecosystems.
During my second day at WEF, I moderated a panel called "Theory of the Firm." The panelists – Michał Krupiński of Bank Pekao in Poland, Hanzade Doğan Boyner of Hepsiburada in Turkey, Julian Birkinshaw of the London Business School, and Andrew Thompson of US firm Proteus Digital Health – shared their insights in an energizing conversation on how businesses continue to shift in the age of digital. I was encouraged by this discourse, as the takeaways align with Genpact's core ideals. The AI narrative is changing as AI success stories triumph over technophobia.
On Wednesday evening, Genpact co-hosted a cocktail reception with Techonomy that went into greater detail on this topic. I joined fellow panelists Richard Socher of Salesforce, David Kenny of Nielsen, and our moderator, David Kirkpatrick, in a discussion about our responsibilities as business leaders to continue changing the AI narrative, so that workplaces and consumers become more comfortable with the future of technology.
Our key takeaways: business leaders must combat AI bias, generate a culture of continuous learning, and instill stronger re-skilling initiatives. Only then will our workforces be prepared for the future and society fully reap the benefits of AI.