Report

Everest Group names Genpact a leader in business process services for banking

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For the third consecutive year, Everest Group has named Genpact a leader in business process services (BPS) for banking.

The major research and consulting firm's Banking BPS PEAK Matrix® 2020 highlights our coverage of the entire banking value chain. It acknowledges the significant investments we've made to further strengthen our capabilities in the areas of experience-led transformation and financial crime risk and compliance management, including our recent acquisitions of Rightpoint, a customer experience company, and riskCanvas™, which offers an end-to-end suite of analytics and anti-money laundering platform solutions.

Everest's report also highlights Genpact's focus on automation and artificial intelligence coupled with deep domain expertise as a key strength.

"As the banking industry evolves in the wake of technological advances and changing customer expectations, banking executives are grappling with unprecedented change," says Robin Jain, Practice Director, Everest Group. "Genpact's proven banking domain expertise, combined with its suite of digital solutions focusing on automation, artificial intelligence, and analytics, can help banks to meet the business expectations of the digital age."

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