Develop an intelligent automation flight plan
The firm wanted to secure its position as an innovation leader and asked Genpact to support its RPA launch given our existing relationship with them. We had already improved its shared services operations, saving it $250 million since 2015.
For this new effort, we introduced the concept of using RPA as a starting point. The plan was to start using the Genpact Cora platform to introduce dynamic workflows and artificial intelligence across multiple business groups and functions. A CoE was also planned to successfully lead and scale the initiative.
First, we assessed the company’s IT readiness for RPA, identifying anything that could pose short- or long-term challenges. Then, to demonstrate how everything would work, we designed a model for what would become the digital labor CoE.
As part of the design, we selected and prioritized processes for automation that would have minimal risk and business disruption. We helped identify software vendors that would support the company’s digital labor transformation, and we provided recommendations for governance and implementation.
After the client signed off on the design, we spent 12 weeks adding staff to the Digital Labor CoE, getting its IT environment ready to scale and putting the pilots into production.