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Journeys in Transformation - Transforming customer experience with an AI-powered Michelangelo

Artificial intelligence has the power to transform customer experience, even in unlikely places. Francesco Rulli, CEO of Querlo, joins Amaresh Tripathy, Genpact's Global Analytics Business Leader, to explain how Querlo worked with the Opera del Duomo museum in Italy to bring Michelangelo to life using natural language processing.

To learn more about our journeys in analytics, watch the previous episode Journeys in transformation - Exploring the connection between chatbots and analytics or explore other podcasts from the Journeys in Transformation series.