"The customer wants to have much more variable value-add . . . around the different attributes of a particular product." – Jim Davis, co-founder, Smart Manufacturing Leadership Coalition
In the next five years, manufacturers will embrace servitization and create value for customers seeking flexibility, personalization, and ethical choices. Manufacturers will need to shift from mass production to engineering unique customer experiences.
These manufacturers will have evolved into instinctive enterprises, seamlessly connecting people, processes, and knowledge to make accurate, proactive decisions in real time. They will move markets, reinvent business models, and amplify human potential.
To support this transformation, we explore three macrotrends in Manufacturing in the Age of Instinct that are shaping the future of the world and the manufacturing industry:
- Optimized reality: Businesses must explore ways to use artificial intelligence (AI), augmented reality, virtual reality, and 3D printing to support employees, accelerate innovation, and streamline operations.
- Ethical impact: From a customer's perspective, a company's sustainable, ethical practices are increasingly influencing purchasing decisions, showing that purpose really can lead to profit.
- Whole-system planning: Manufacturers must embrace new partnerships to deliver on the promise of servitization and create integrated systems to improve maintenance, boost yield, and increase productivity. And AI can play a vital role.
So, what does this look like in practice for industrial machinery manufacturers?