Group of friends enjoying ice cream outdoors

Retail

Rethink retail with AI to enhance omnichannel experiences and drive operational excellence

Outsmart shrinkage with Genpact ShrinkSense. Watch the video
Smarter, faster pricing with Genpact Category PriceFlex. Watch the video
How AI is transforming retail operating models for the future. Watch the video

Be the retailer shoppers consider first

We help drive growth and innovation across the retail industry by transforming businesses with AI, automation, and analytics solutions. See how we deliver personalized experiences and boost operational excellence and profitability.

Your challenges, our solutions

Solutions
Services

AI-Led Post-Payment Audit for Retail

Supercharge post-payment audits (PPA) with AI and save up to 0.2% of supplier spend

Connected Commerce

Unlock growth with a robust commerce strategy, integrated UX, and intelligent operations

Logistics Management

Transform product flows with AI-enabled operations and end-to-end supply chain visibility

Retail Industry Solutions

Deliver greater value to customers with transformed operations and connected ecosystems

Sourcing and Category Management

Optimize spend and boost profitability with strategic sourcing and category management

Value Leakage Prevention

Combat value leakage and speed up recovery with data analytics and AI

Artificial Intelligence

Unlock AI's full potential by embedding predictive intelligence, generative creativity, and autonomous agents

Enterprise Risk and Compliance Services

Mitigate risks, improve compliance. Rethink controls for a more agile, secure enterprise

Experience

Design digital experiences that anticipate customer and employee needs and create value

Finance and Accounting Services

Drive profitable growth, agility, and financial resilience with finance as a service

Sales and Commercial Services

Accelerate customer success and loyalty through data-driven marketing and sales

Supply Chain Management Services

Eliminate silos, enhance visibility, and build resilience with advanced tech and AI

Infographic

Retail's top AI barrier isn't data. It's process.

AI investments can only deliver value when the foundations beneath them are ready. Our latest research reveals why retail is the only industry to identify process debt as its top AI barrier and how addressing the four enterprise debts could unlock up to $1.4 trillion in value.

See the infographic