BBut worth the effort. Michael Ciatto, Genpact's CEO of supply chain service line, offers this advice on how to maximize the benefits of transformation: "When evaluating supply chain challenges and transformation initiatives, keeping two principles and one core truth in mind is invaluable. The first principle – transformation – requires both investment and commitment to plan, execute, and above all, course-correct hypotheses, models, and technological assets. The second principle – companies require new operating models to manage the volatility of today and ensure agility for tomorrow. But above all, the core truth must not be lost – even with technological advancements, people are still at the heart of both innovation and transformation. Talent re-skilling, developing a shared vision with data-driven hypotheses, and investing in personal relationships are often underinvested areas that hold the keys to adoption and value creation."
A lot is riding on the teams that work day and night to meet changing preferences and keep pace with delivery needs. Businesses were always under pressure. But today, conditions are different. Our teams require better visibility into their operations through the democratization of data and analytics. Are we there yet? No. But organizations need to act today for a future full of possibilities. This begins with people. And how fast you can empower your teams to attain digital transformation that is real and data driven.