Since early 2020, we've lived through more seismic disruption than in the previous six years. The COVID-19 crisis has impacted every facet of the enterprise – including people, partners, and customers. It's been a hard road, but if the pandemic has taught us anything, it's that we cannot stand still as change happens around us; we must embrace it and stay ahead of it. We must find our purpose and become more resilient.
Genpact has done just that. Our company, which helps businesses accelerate digital transformation, has successfully enabled many Fortune 500 companies to navigate today's changing environment and I'm proud of how our teams have faced this challenging journey.
For instance, soon after governments around the world introduced travel restrictions in March, we were discussing a potential finance and accounting project with a company in the UK. Over the following weeks, we ran 75 virtual meetings to get immersed in its digital transformation journey. Despite never meeting in person, the company brought us on and we deployed 300 of our best people to begin collaborating, training them on systems and processes, and tackling the work – all performed remotely too.
We've also helped over 200 companies successfully close their books virtually, a process that typically involves finance executives working late nights in the office. In many instances, they did it faster than before.
No matter the business challenge, we've helped our clients define a clear path forward, find better ways of working, and create more resilient business models and processes that adapt to the rapidly shifting needs and expectations of their customers.
Through it all, we have learned a lot about our clients and the industries in which they operate. Specifically, we see five powerful trends shaping businesses now and into the future: