Many technology leaders started to panic when generative AI took off, and their impulse was to lock everything down. Luckily, Genpact had been experimenting with gen AI long before the boom, and we see the value in securely opening things up. In fact, we have 60,000+ employees using our generative AI playground tool.
Think of generative AI like a magic wand. If wielded carefully, its power is unmatched. In the year ahead, focus on democratizing access so employees across the business can experiment and explore safely and securely.
Another tip – use what's already available. While many businesses wasted time building large language models (LLMs), others found ways to make existing models work for them. For example, we used preexisting LLMs to create a translation model for a client in just two days, a process that could have taken months to build from scratch. Strategic moves like this are how businesses will win the innovation war.