Lavanya Shrinagesh is the global CSR and diversity and inclusion (D&I) leader for Genpact. As a CSR leader, she leads programs that harness the energy and talent of our employees for the economic, social, and environmental betterment of the communities we live and work in. Her role as a D&I leader involves steering initiatives to create a gender balanced organization with 50% representation of women across all levels. Prior to her current role, Lavanya designed and implemented Genpact's Contact Center Eco System, creating "I speak," CAC and developed the training contact center model. She has more than 18 years of work experience across the hiring, HR and learning and development domains. She specializes in creating hiring tools that map to job competencies, building learning and development plans to bridge the skill gap. In addition to this, Lavanya has also worked in the luxury retail and education sector.