Automation isn't new. For decades, enterprises have automated manual processes to improve productivity and reduce costs. But the scope and capabilities of automation continue to grow, and the demand for automation has significantly increased, which keeps my conversations with customers exciting.
I've focused on creating better ways of working with people in terms of productivity, technology, collaboration, and satisfaction throughout my career. As a result, I've been lucky to see how automation has evolved firsthand.
Here, I'll share what it means to automate intelligently, how to assess your automation maturity, and how to use automation to create better experiences for employees, customers, and partners.