For years, organizations have been working toward an automated future that frees people from time-consuming, manual work. Today, automation has moved from the factory floor into every enterprise to support better ways of working that fuel business growth.
Though automation is an essential part of digital transformation, it doesn't require a huge investment. A holistic, orchestrated approach will allow enterprises to make the most of the technology already at their disposal.
Many organizations start with robotic process automation (RPA) to automate high-volume, rules-based tasks. Though RPA has its benefits, it also has its limitations. That's why early adopters began to expand on RPA by:
- Incorporating industry and functional expertise into automation initiatives
- Introducing artificial intelligence (AI) and machine learning (ML) algorithms
- Adding in orchestration and governance layers
The result is intelligent automation. It combines a range of technologies to introduce automation within the context of a function or industry and create seamless end-to-end processes and experiences.
As HFS Research states, the "piecemeal approach to intelligent automation is contributing to scale challenges and results that are decidedly linear rather than the hoped-for and planned-for exponential benefits." According to its survey of 590 business leaders, only 11% are using solutions that combine the power of automation, analytics, and AI. To truly realize the power of intelligent automation, you must connect people, process, and technology.