Build a solid case for change
In our experience, a highly systematic approach from the pre-enablement phase is crucial. We partner with clients to build an internal team to champion each digital initiative. After all, you need strong advocates for the new technology within your respective departments. Begin with a clear understanding of what success means to you in terms of business requirements, ROIs, and key performance indicators (KPIs). And assign an executive sponsor who will hold your vendors accountable and align teams to broader goals.
Put people first
The next step is to identify the people who will lead your initiative and empower them to make tough decisions. How? You set up a comprehensive training strategy to continuously upskill. They are your early adopters of new tools and technologies who help build trust in your team. Train your leads to identify existing processes that need overhauling to maximize technology compatibility. And they can work with the broader teams to avoid overly complex designs that can hinder company-wide digital adoption. Additionally, put these stakeholders in the driver's seat during the design and implementation phases so they stay invested.
Use data to point true north
Now comes the most challenging but essential step – capitalizing on your data and make sure it's fit for purpose. Begin with making data accessible to business users with accuracy, relevancy, and consistency across different systems and departments. Properly collated and governed data will provide the insight your business needs for better decision-making. Data cleansing, in parallel to technology implementation, yields the best results. By doing this, businesses can reduce risk and optimize performance due to poor data quality.
Choose your business partner mindfully
Last but not least – your partner matters. Selecting the right business partner for technology adoption initiatives is vital for running your project successfully and cost-effectively while improving your organization's end-user experience and productivity. The best partners bring fresh perspectives and the capabilities to help you navigate technology choices, trade-offs, and design customizations to deliver on your ultimate vision.