Process Lifecycle Manager

Process Lifecycle Manager automates case and workflow management across any F&A business process for better operational control.

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Process Lifecycle Manager Highlights

  • ~
    deployments across several client environments
  • +
    end users supported
  • 40
    reduction in case creation and allocation errors
  • Robust reporting

    Case status dashboards, configurable reports, and templates

  • Seamless interfacing

    Process Lifecycle Manager interfaces seamlessly across multiple data sources.

Activity management

Create cases from multiple input channels and formats, including email, web forms, and the helpdesk. Case allocation and scheduling can be based on configurable business rules with support available across currencies and languages.

Workflow and approvals

Dynamic workflow based on configurable business rules, approval management, and auto-alerts streamline business processes.

Content management

Case content resides in a central repository where users have the ability to add documents of any file type to a case and track changes.


Real-time collaboration between business, service delivery teams, and customers enabled by role-based authorization and access features.


Case status reports and dashboards make the process more transparent and offer configurable reports and templates.

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Watch how Process Lifecycle Manager drives agility, controllership, and optimization for a range of functional processes across industries.

Genpact works to industrialize and speed up the adoption of new digital process models across the organization by providing a consistent framework – and ultimately products – for next-generation process adoption.
John Willmott
Founder and CEO, NelsonHall
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