Product
Process Lifecycle Manager
Process Lifecycle Manager automates case and workflow management across any F&A business process for better operational control.
Process Lifecycle Manager Highlights
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~40deployments across several client environments
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+3Kend users supported
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40%reduction in case creation and allocation errors
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Robust reporting
Case status dashboards, configurable reports, and templates
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Seamless interfacing
Process Lifecycle Manager interfaces seamlessly across multiple data sources.
Activity management
Create cases from multiple input channels and formats, including email, web forms, and the helpdesk. Case allocation and scheduling can be based on configurable business rules with support available across currencies and languages.
Workflow and approvals
Dynamic workflow based on configurable business rules, approval management, and auto-alerts streamline business processes.
Content management
Case content resides in a central repository where users have the ability to add documents of any file type to a case and track changes.
Collaboration
Real-time collaboration between business, service delivery teams, and customers enabled by role-based authorization and access features.
Reporting
Case status reports and dashboards make the process more transparent and offer configurable reports and templates.
