Process Lifecycle Manager
Process Lifecycle Manager automates case and workflow management across any F&A business process for better operational control.
Process Lifecycle Manager Highlights
40+deployments across several client environments
+3Kend users supported
40%reduction in case creation and allocation errors
Case status dashboards backed by configurable reports and templates give a complete view of business process lifecycle management
Across a variety of data sources, Process Lifecycle Manager interfaces seamlessly.
Create cases from a variety of data input channels and formats, including email, web forms, and the helpdesk. Case allocation and scheduling can be based on configurable business rules with support available across multiple currencies and languages.
Workflow and approvals
Our process lifecycle management solution is powered by dynamic workflows. Based on configurable business rules, approval management, and auto-alerts, our solution streamlines business processes.
Case content resides in a central repository where users have the ability to add documents of any file type to a case and track changes. This enables quick and easy access across teams and cuts case resolution times significantly.
Our process lifecycle management solution facilitates real-time collaboration between the business, service delivery teams, and customers enabled by role-based authorization and access features.
Case status reports and data dashboards increase visibility and offer configurable reports and templates.