Process Lifecycle Manager
Process Lifecycle Manager automates case and workflow management across any F&A business process for better operational control.
Process Lifecycle Manager Highlights
~40deployments across several client environments
+3Kend users supported
40%reduction in case creation and allocation errors
Case status dashboards, configurable reports, and templates
Process Lifecycle Manager interfaces seamlessly across multiple data sources.
Create cases from multiple input channels and formats, including email, web forms, and the helpdesk. Case allocation and scheduling can be based on configurable business rules with support available across currencies and languages.
Workflow and approvals
Dynamic workflow based on configurable business rules, approval management, and auto-alerts streamline business processes.
Case content resides in a central repository where users have the ability to add documents of any file type to a case and track changes.
Real-time collaboration between business, service delivery teams, and customers enabled by role-based authorization and access features.
Case status reports and dashboards make the process more transparent and offer configurable reports and templates.