Product

Process Lifecycle Manager

Process Lifecycle Manager automates case and workflow management across any F&A business process for better operational control.

Process Lifecycle Manager Highlights

  • 40
    +
    deployments across several client environments
  • +
    3
    K
    end users supported
  • 40
    %
    reduction in case creation and allocation errors
  • Robust reporting

    Case status dashboards backed by configurable reports and templates give a complete view of business process lifecycle management

  • Seamless Interfacing

    Across a variety of data sources, Process Lifecycle Manager interfaces seamlessly.

Activity management

Create cases from a variety of data input channels and formats, including email, web forms, and the helpdesk. Case allocation and scheduling can be based on configurable business rules with support available across multiple currencies and languages.

Workflow and approvals

Our process lifecycle management solution is powered by dynamic workflows. Based on configurable business rules, approval management, and auto-alerts, our solution streamlines business processes.

Content management

Case content resides in a central repository where users have the ability to add documents of any file type to a case and track changes. This enables quick and easy access across teams and cuts case resolution times significantly.

Collaboration

Our process lifecycle management solution facilitates real-time collaboration between the business, service delivery teams, and customers enabled by role-based authorization and access features.

Reporting

Case status reports and data dashboards increase visibility and offer configurable reports and templates.

Contact Our Team

Learn more about Process Lifecycle Manager

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See why Everest Group positions Genpact as a leader and star performer in digital finance platform solutions.

"Genpact is aiming to industrialize and speed up the adoption of new digital process models across the organization by providing a consistent framework – and ultimately products – for next-generation process adoption."
John Willmott
Founder and CEO, NelsonHall
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