Product

Cora OpsManager

Agile case management that transforms your business operations and enhances the customer experience.

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Cora OpsManager Highlights

  • 10
    %
    better productivity
  • 10
    %
    greater control over processes
  • +
    10
    delivery centers
  • Seamless, integrated processes

    Cora OpsManager is an advanced IT ops manager solution powered by Genpact Cora. It supports automated work allocation and quality control throughout the case management journey.

  • Boost client satisfaction

    Our real-time dashboard and reporting tools gives managers the visibility they need to track, troubleshoot, and respond to issues to improve customer service metrics. It also reduces manual effort in reporting across core operations.

Automated work allocation

Cora OpsManager uses advanced workflows to reduce reporting efforts across core operations. It prioritizes tasks, automates document intake, and handles business process routing and multi-department handoffs.

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A newly merged insurance company makes a giant digital leap

Easier audits

Cora OpsManager maintains accurate audit samples against audit checklists provided by the business to increase auditing speed and effectiveness.

Quick to deploy and realize value

Enhance collaboration, accountability, and transparency across your business to connect employees and the customer experience across the front, middle, and back office.

Increased governance and control

Our IT ops manager suggests the next best action based on a customer or user request. This enables teams to optimize task allocation and workloads, and leads to detailed reporting.

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Genpact is aiming to industrialize and speed up the adoption of new digital process models across the organization by providing a consistent framework, and ultimately products, for next-generation process adoption.
John Willmott
CEO, NelsonHall
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