Product

Cora OpsManager

Agile case management that transforms your business operations and enhances the customer experience.

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Cora OpsManager Highlights

  • 10
    %
    better productivity
  • 10
    %
    greater control over processes
  • +
    10
    delivery centers
  • Seamless, integrated processes

    An operations solution powered by Genpact Cora that supports automated work allocation and quality control thorough the case-management journey.

  • Boost client satisfaction

    Our real-time dashboard and reporting improve your service-level metrics.

Automated work allocation

Cora OpsManager uses advanced workflows to reduce the effort it takes to report on core operations. It prioritizes tasks, automates document intake, and handles business process routing and multi-department handoffs

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Makes audits easy

Cora OpsManager maintains accurate audit samples and checklists, and increases audit effectiveness.

Quick to deploy and value delivered from day one

Bring collaboration, accountability, and transparency to your business across the front, middle, and back office

Governance and control

Cora OpsManager suggests the next best action based on a customer or user's request. This increases quality, enables teams to optimize task allocation and workloads, and provides detailed reporting, too.

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Genpact is aiming to industrialize and speed up the adoption of new digital process models across the organization by providing a consistent framework, and ultimately products, for next-generation process adoption

John Willmott
CEO, NelsonHall

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