Product
Cora OpsManager
Agile case management that transforms your business operations and enhances the customer experience.
Cora OpsManager Highlights
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10%better productivity
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10%greater control over processes
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+10delivery centers
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Seamless, integrated processes
Cora OpsManager is an advanced IT ops manager solution powered by Genpact Cora. It supports automated work allocation and quality control throughout the case management journey.
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Boost client satisfaction
Our real-time dashboard and reporting tools gives managers the visibility they need to track, troubleshoot, and respond to issues to improve customer service metrics. It also reduces manual effort in reporting across core operations.
Automated work allocation
Cora OpsManager uses advanced workflows to reduce reporting efforts across core operations. It prioritizes tasks, automates document intake, and handles business process routing and multi-department handoffs.
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A newly merged insurance company makes a giant digital leap
Easier audits
Cora OpsManager maintains accurate audit samples against audit checklists provided by the business to increase auditing speed and effectiveness.
Quick to deploy and realize value
Enhance collaboration, accountability, and transparency across your business to connect employees and the customer experience across the front, middle, and back office.
Increased governance and control
Our IT ops manager suggests the next best action based on a customer or user request. This enables teams to optimize task allocation and workloads, and leads to detailed reporting.