Insurance

Claims Management

Generating Insurance Impact

Meeting claims processing challenges requires the dual capabilities of business process and technology management. Genpact is a leader in designing, transforming, and running insurance operations in order to reduce poor customer service and errors in claims processing while boosting claims handling effectiveness. From claims intake to payment handling, subrogation to adjudication support, we have over a decade of experience in the insurance industry, handling 3.5 million claims activities per year. Our Intelligent OperationsSM ensures that documentation is complete, accurate, and handled in the most cost-efficient way.

Solutions

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Genpact offers end-to-end process and adjudication support throughout the lifecycle of a claim, across both commercial and personal claim business lines. From First Notice of Loss (FNOL) through subrogation and close, our solutions foster client business goals, such as reducing claims overpayments, improving customer satisfaction, and creating greater profitability.

Business process services include:

  • FNOL and claims setup
  • Special investigation unit support
  • Adjudication and reserving
  • Subrogation and recovery

Analytics Solutions: Genpact uses our Data-to-InsightSM processes to enable the industrialization of analytics. Our services include:

  • Severity and frequency analysis
  • Fraud detection
  • Subrogation analysis
  • Loss forecasting
  • Industry claims research

Consulting: We provide best-in-class domain and technology consulting services to our customers, including:

  • Claims transformation frameworks
  • Benchmarking
  • Lean transformation
  • Shared services design and setup

IT: Genpact is a global IT services provider that designs, transforms, and runs organizational IT operations and manages mission-critical IT infrastructure for global clients, helping them to extract maximum value from their IT investments.

Impact

Our solutions are customer-focused, striving at every point in the claims process to increase customer satisfaction. Workflow automation alone has been shown to reduce cycle times by 20 days, while implementing standardized terms and settlement methods increased on-time payments from 32% to 90% for one of our global clients.

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