Our client now has a strong, expert team that can continuously improve on-the-ground service delivery. Both the team and processes are rigorously governed, and the increased use of automation means that employees’ bandwidth is fully utilized and revenue leakage is minimal. The automation also resulted in improved data quality and risk management processes.
As a result, the insurer has expanded the team’s work into other revenue-generating areas. Now its billing and payment operations are more timely, and cash flow has
The new technology suite allows the team to leverage ingested data for predictive insights, advanced analytics, and informative data visualizations. The technology we put in place also uses machine learning and artificial intelligence to extract insights from a claims super dataset, so the insurer can leverage the maximum amount of data to solve customers’ problems. The solution helped the insurer achieve an 80% reduction in process runtime, which enabled faster decision-making.
Our solution has improved pricing, smoothed the resolution of claims, enhanced efficiencies, and provided a 360-degree view of customer data. But it’s all ultimately geared toward one goal: customer satisfaction, which is invaluable during the stresses and strains of a medical malpractice lawsuit.