What We Do

Healthcare Payer

Generating Healthcare Impact

Healthcare payers are responding to the disruption caused by rising healthcare costs, changing patient demographics, stringent regulations, industry consolidation and empowered consumers with unprecedented digital transformation efforts.

Genpact partners with over 70 healthcare companies, including the top four US national payers. We harness best practices and deep domain expertise across the continuum of care delivery—payers, providers, and life sciences and durable medical equipment providers - to harness digital's full potential in improving efficiency, customer satisfaction and retention, managing risk and compliance, and providing the agility necessary to compete.


Genpact's solutions accelerate the realization of step-change outcomes through a practical use of digital, focusing on material sources of impact and avoiding the rest, leveraging a unique combination of design thinking and lean principles. We call this approach Lean DigitalSM. Our solutions include:

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Insights from Genpact

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