Point of View

Enabling a digital workplace: Enhancing customer experience while optimizing the cost of support

  • Facebook
  • Twitter
  • Linkedin
  • Email
Explore

The digital workplace requires a consumer-centric reimagination of the enterprise computing environment, requiring more intelligent, effective and adaptable IT service management. This Gartner article, co-authored by Genpact, details how advanced IT Service operating models can deliver lower cost, efficiency gains, better control over overall IT spend, while ensuring significantly higher internal customer satisfaction.

Enabling a digital workplace: Enhancing customer experience while optimizing the cost of support

Download PDF

Let’s talk about what you’re interested in.

Let's Get Started