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Enabling a digital workplace: Enhancing customer experience while optimizing the cost of support

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The digital workplace requires a consumer-centric reimagination of the enterprise computing environment, requiring more intelligent, effective and adaptable IT service management. This Gartner article, co-authored by Genpact, details how advanced IT Service operating models can deliver lower cost, efficiency gains, better control over overall IT spend, while ensuring significantly higher internal customer satisfaction.

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Enabling a digital workplace: Enhancing customer experience while optimizing the cost of support

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