Technical insights

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At Genpact, our unique blend of process and digital expertise helps our clients achieve their business objectives. To delve more deeply into the technical aspects of Genpact's approach to digital transformation, take a look at these insights pieces from our subject matter experts.

Our technical papers

The evolution of forecasting techniques: Traditional versus machine learning methods

Machine learning methods have been proposed in academic literature as an alternative statistical means for forecasting operations. This technical paper examines the differences in their relative performance regarding accuracy, functionality, and computational requirements.

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COVID-19: Impact and recommendations for credit risk management

In this piece, we outline the challenges that the banking and financial services industries are experiencing as a result of the COVID-19 pandemic. And we explore how data and analytics can help companies effectively identify, manage, and mitigate credit risk as we move forward.

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Using artificial intelligence to sell mutual funds

Finance is in the midst of a technological revolution. To overcome inefficient prospect qualification, inconsistent sales processes, and forecasting challenges, data-driven decisions are a must. Discover how artificial intelligence (AI) is helping capital markets create more efficient and effective processes.

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Augmented intelligence in life sciences

Enterprises realize the greatest benefits of machine intelligence when it's used to amplify human intelligence. In the pharmaceutical and life sciences industry, data is an increasingly valuable resource - see how augmented intelligence is helping businesses make the most it.

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Machine learning epidemiological models for COVID-19

Epidemiological models are often used to forecast the growth of infectious diseases, but they have some limitations. Our COVID-19 forecasting model can help hospitals manage resources more effectively, help businesses prepare for a new normal, and protect employees.

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How good is your investment sales team?

To assess sales performance in investment management, separate luck from skill, then uncover insights with analytics.

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Data strategy for AI solutions

Build, buy, or partner? See how to decide the best approach for using data to solve machine learning and AI problems.

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Technology as a culprit and a redeemer

While larger enterprises reap the benefits of technology, small and medium-sized enterprises can still catch up.

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Using explainable AI to persuade your users

Explainable AI can facilitate conversations between modelers and domain experts, learn how to make the most of it.

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Putting theory into practice

Augmented intelligence

The ability to make the right decision at the right time is what separates leading enterprises from their competition. See how a strategic mix of machine intelligence combined with human judgment will enable your business to make informed decisions at speed and scale.

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Intelligent automation

Automation at Genpact goes beyond eliminating repetitive or manual process steps. When you combine a range of technologies to introduce automation within the context of a function or industry, you can create seamless end-to-end processes and experiences that boost growth, reduce costs, and mitigate risk.

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Experience-led transformation

In the business world, experience-led transformation is about connecting people, process, and technology through a human-centric lens. Across a range of industries, we help enterprises reimagine, design, and engineer world-class user experiences for their employees, customers, and partners.

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About Genpact

Genpact is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally enabled intelligent operations for Global Fortune 500 companies. From New York to New Delhi and more than 25 countries in between, we connect every dot, reimagine every process, and reinvent companies' ways of working.