Clinical Case Management with ServiceNow

Genpact and ServiceNow streamline case management to improve patient care quality

Group of happy healthcare workers and business people applauding after successful seminar in convention center.

Everest Group names Genpact a leader in life sciences regulatory and medical affairs. Read more

Simplify clinical case management with Genpact and ServiceNow

Our clinical case management solution, powered by ServiceNow, helps streamline workflows, reduce admin, and support personalized patient care with insightful data. By simplifying case management, you can focus on what matters most – providing quality care to every patient.

Our unified workflows better connect clinical teams and patients to simplify the delivery of care.

Streamline operations and spend up to

30%

less time on administrative tasks

Bring automation to previously manual processes and create intelligent workflows that save time and money.

We help organizations automate up to

30%

of clinical tasks so clinicians can focus on top-of-license work

Standardized workflows give greater visibility to support seamless clinical decision-making and reporting.

Companies using our solution have seen a

20%

reduction in clinical team workloads

Onboard patients faster than ever

Our customizable patient portal speeds up patient onboarding without compromising accuracy. The portal supports:

Real-time communication between providers and patients
Self-service capabilities that empower and engage patients
Patient preferences for personalized care

Capture comprehensive health equity data

We offer a better way to manage every aspect of health equity data to support personalized treatment recommendations and referrals, clinical progress, and patient adherence. This includes:

Social determinants of health
Race, ethnicity, and language preference
Sexual orientation and gender identity

Make smarter referrals

Match patients to the right specialist based on their needs and preferences. Our Preferred Provider Network goes far beyond matching based on basic location and insurance information. We have comprehensive data on specialists so you can consider:

Special focuses
Residency
Fellowships
Board certifications
Feedback from team members
Patient reviews
Published journal articles
Research areas

A tried, tested, and trusted solution

Genpact worked with a major healthcare provider struggling with fragmented systems and manual workflows. We customized the ServiceNow Healthcare and Life Sciences Management platform to create an automated patient portal to improve patient communication and patient experience. Our work freed up 1,000 hours of top-of-license time each month, allowing its care team to dedicate more time to their patients.

Real value for our clients

Learn how the Genpact and ServiceNow partnership is helping enterprises simplify complex processes today and focus more on what matters most – changing lives.

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