Retail Industry Solutions

Deliver greater value to customers with transformed operations and connected ecosystems

Reimagine retail operations to keep pace with evolving consumer expectations

Today, retailers face ever-changing consumer behavior and disruptive technology trends. In these challenging times, they must transform operations to stay relevant, agile, and competitive.

This is why global retailers partner with Genpact. Our retail services and solutions help develop connected ecosystems that improve business agility, unlock insights, and transform the customer experience.

Deliver a seamless shopping experience across every channel thanks to automation, advanced analytics, and AI-driven insights.

A leading drugstore chain saw a

34%

increase in revenue from new users

Modernize your technology stack to improve visibility across supply chains and respond to demand fluctuations with ease.

Companies using our solution saw up to

30%

reduction in working capital

Transform front to back-office with data and AI-driven solutions that boost margins and reduce revenue leakage.

A global sportswear company reported nearly

$450mn

in cash flow benefits

Make decisions that are better for the environment and society with comprehensive and compliant sustainability reporting.

A global sportswear company identified

potential blacklisted vendors and removed them

A connected, competitive retail enterprise

Leading retailers understand the importance of embedding digital technologies across their operations for a competitive edge.

Our front-office solutions create standout omnichannel experiences for highly digital customers. Our middle-office solutions modernize technology systems to build resilient supply chains and best-in-class retail operations. Our back-office solutions help address inefficiencies and improve governance to boost margins and reduce leakages with end-to-end financial planning.

Our industry expertise

Over 20 years of industry knowledge
Clientele that includes 5 of the top 10 global retailers
Global in-house workforce in retail of over 8,500 strong
Over $72 billion worth of transactions processed for retailers every year
More than 500,000 SKUs managed annually across our retail clients

Total Experience

Every part of your business is interconnected. Rightpoint, a Genpact company, takes a unique Total Experience approach to modern transformation: built for the AI era, putting humans first. It blends the disciplines of customer, employee, and product experience with technical expertise to help brands rearchitect the way they work in powerful new ways.

Deliver a seamless shopping experience across every channel thanks to automation, advanced analytics, and AI-driven insights.

We streamlined the production of creatives and improved efficiency with Adobe Workfront and Adobe Experience Cloud.

Using data analytics, an AI/ML-based matching engine for credit and debit transactions, and risk profiling, we reduced store cash loss by 30%.

A cloud-based payables system with AI-powered workflows, an orchestration-enabled system of engagement, and an industry-first fully integrated disputes technology stack helped reduce supplier disputes by 20% and achieve 40% efficiency gains.

Real value for our clients

Explore how our solutions help major retailers grasp opportunities, adapt to changing consumer behavior, and deliver greater value to customers with a focus on cost efficiency.

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