Procurement Platform Transformation

Streamline procurement with smarter platforms that boost adoption, control, and savings.

Smiling group of diverse businesspeople talking while working together around a table in a bright modern office

Dropbox cuts its procurement cycle by 50% and counting, with Genpact and ServiceNow. Read more

Elevate procurement from a cost center to a driver of competitive advantage

Many procurement platform transformations fall short. They focus on tech but neglect what really matters: process design, change management, and long-term adoption. The result? Higher costs and missed opportunities. Genpact avoids these pitfalls with a holistic approach that turns platforms into strategic levers for efficiency, visibility, and growth.

Standardize processes to boost adoption, reduce risk, and improve compliance across procurement.

Guide users to preferred suppliers and negotiated terms through intuitive catalogs and smart controls.

Dropbox cuts its procurement cycle time by

>50%

in just eight weeks, gaining full control of corporate spend

Streamline your supplier base to reduce costs, mitigate risk, and enable a consistent, scalable service model.

Our clients have cut supplier count from over

15,000

to 2,500 through consolidation

Improve bidding competitiveness with e-sourcing, boosting cost savings and supplier engagement.

Clients using e-sourcing have seen up to

25%

increase in sourcing activity and 3% overall savings through competitive bidding

Why do most platform implementations fail?

Many platform implementations fail to achieve true transformation due to a limited focus on functional and technical design. Common pitfalls include weak business cases, lack of change management, inadequate planning, poor platform selection, and failure to address critical issues like user experience and data quality. As a result, fewer than 40% of implementations deliver on their business case, resulting in wasted time, budget, and credibility.

A strategy-driven transformation model

Our platform transformation focuses on four pillars:

Standardizing and harmonizing processes
Boosting stakeholder buy-in through functionally led implementation
Reimagining possibilities and exceeding benchmarks with cutting-edge technology
Driving user experience-led change management and adoption planning

Without a foundation in process standardization and user adoption, even the best tech simply automates dysfunction.

A structured, impact-first approach 

Our methodology begins with in-depth platform diagnostics to assess processes, data, and tech, identifying gaps and root causes. We create a tailored roadmap for change, build and deploy new platform components, and enable seamless integration with thorough testing. After deployment, we accelerate adoption, enforce compliance, and drive ongoing value with health checks, dashboards, and continuous improvement.

Real-world success: A global agricultural brand

A global agricultural brand struggled with Ariba deployment and user engagement. Genpact reconfigured guided buying and sourcing, improved UX, accelerated catalog deployment, and boosted e-invoicing adoption. Change management and optimized policies increased adoption, sped up purchase requests to orders, and improved spend through approved channels. The result? $4 million in potential savings.

Real value for our clients

See how leading enterprises reinvent procurement platforms using our solutions to boost efficiency, cut costs, and create lasting impact. Explore their success stories.

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